trygrabit Store Return & Refund Policy

Return Window

trygrabit Store welcomes returns submitted within 30 days of the delivery date. To qualify, returned merchandise must be unused, unopened, and in its original resalable condition, with all original product tags (where applicable) still attached and the original packaging completely intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return regardless of the return window.

Items that cannot be returned:

• Final sale merchandise (clearly identified as final sale during checkout)
• Personal care, hygiene, and intimate apparel items that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift cards, and physical gift cards
• Merchandise damaged through customer misuse, improper storage, or failure to follow the product's handling instructions
• Items sent back after the 30-day return window without prior written authorization from trygrabit Store support

How to Initiate a Return

1. Send an email to our support team at [email protected] including your complete order number, the specific item(s) you want to return, and a short explanation of the reason. If the return concerns damage or a defect, please attach clear photographs of the affected items and their packaging to your initial request.
2. Our team will evaluate your request and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where applicable.
3. Carefully pack the item(s) being returned so they are protected against transit damage, and write the issued RMA number clearly and legibly on the outside of the shipping package. Never write directly on the original product packaging.
4. Send the package to the return address stated in your RMA confirmation email, using a shipping method that provides tracking.

Returns received without a valid, active RMA number may be rejected on arrival or may face substantial processing delays. trygrabit Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once trygrabit Store receives and inspects an approved return, the refund is issued to your original payment method within 3–5 business days. When a damage or defect claim is approved (with valid photo evidence supplied upfront), the refund is processed within 1–2 business days of claim approval. Please note that your bank or card issuer may require an additional 5–10 business days before the refunded amount appears on your statement, depending on that institution's processing timelines. Original shipping charges are not refundable, except where the return results from an error on our part (for example, an incorrect or damaged item was sent). Every refund is issued directly by trygrabit Store to the original payment method used at checkout; store credit is provided only when the customer explicitly requests it at the time of return.

Damaged or Incorrect Items

Should your order arrive damaged, include incorrect items, or differ from its description, please contact us within 7 days of delivery with clear photographs of the problem, your order number, and the details of the issue. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will also cover every return shipping fee connected with sending back the affected item.

Return Shipping Costs

The customer bears all standard return shipping costs, except when the item is defective, was damaged in transit, or the issue stems from an error made by trygrabit Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount. For every return caused by a trygrabit Store error (incorrect items, shipping damage, or items defective on arrival), we cover 100% of return shipping costs, with no deductions from your refund.